Privacy Policy

Program/Brand Name: POS Nexus

Your privacy and the security of your business and customer data are a top priority for POS Nexus. This policy describes how we collect, use, protect, and share the information gathered when you use our Point-of-Sale (POS) systems, payment processing services, website, and SMS communications.

1. Information We Collect

We collect information from various sources to provide our services, which involve handling highly sensitive financial and contact data.

A. Information We Collect From You (Business Owners/Users)

This data is collected when you sign up for our services, contact support, or use our systems:

Personal Information: Your name, email address, phone number, and physical business address (e.g., 901 Batavia Ave, Ste 115, Batavia, IL 60510).
Business Financial Information: Data necessary for setting up payment processing, including business registration documents, banking information, tax identification numbers, and merchant account details.
Credential Data: Login credentials for our support portals or systems (though we encourage the use of secure, unique passwords).

B. Information We Collect Through Our Services (Transaction Data)

When you use our POS hardware and software, we collect transaction-level data to facilitate payment processing.

Payment Data: Transaction amounts, time, date, and payment type.
Customer Transaction Records: Details about the products or services purchased by your end customers. We do not collect or store full credit card numbers; this is handled by our PCI-compliant payment processor.

C. SMS Program Data (Specific to Text Messaging)

If you (or your customers) opt into a text messaging service facilitated by POS Nexus, the following data is collected:

Mobile Subscriber Data: Mobile phone number, the mobile carrier name, and the time, date, and content of all messages sent and received.
Consent Records: We store records of user consent, including the time and method of opt-in, to comply with A2P 10DLC regulations.

2. How Personal Information is Used

We use the collected information solely to provide, maintain, and improve our services, and to communicate with you and your customers.

Service Delivery: To facilitate payment processing, provision POS hardware and software, and provide technical support.
Billing and Compliance: To process fees, manage invoices, and ensure compliance with all payment industry standards (e.g., PCI DSS) and regulatory requirements (e.g., A2P 10DLC).
Communication: To send essential service alerts, system updates, and, where consent is given, marketing or informational messages via email or the SMS Program.

3. How Personal Information is Shared

We are careful about how and with whom we share your data, especially highly sensitive mobile and payment information.

A. Sharing with Third Parties and Affiliates

We share information only as necessary to deliver our services:

Payment Processors: We must share necessary business and transaction information with our acquiring banks and payment processors to complete transactions and settle funds.
Service Providers: We may share data with vendors (such as hosting providers, software licensors, or support platforms) who help us operate and maintain our business, provided they are bound by confidentiality agreements.
SMS Consent is Not Shared: SMS consent is not shared with third parties or affiliates. We maintain your customer’s text messaging consent records and phone numbers solely for the purpose of operating the POS Nexus SMS Program.

B. Legal and Regulatory Disclosure

We may disclose personal information if required by law, such as to comply with a subpoena, court order, or similar legal process, or when we believe disclosure is necessary to protect our rights, property, or the safety of our customers or the public.

4. Privacy and Security Disclosures for the SMS Program

No Sale or Renting of SMS Data: Your mobile phone number, opt-in status, and any data generated from the SMS Program will not be sold, rented, or exchanged with any third party for their independent marketing use.
Data Storage: We store user consent records to meet regulatory requirements and ensure we only message users who have explicitly opted in.
Compliance Links: As part of our compliant opt-in process, we ensure that a link to this Privacy Policy and our Terms and Conditions is easily and prominently included on all web forms used to collect SMS consent, as well as in the footer of every page on our website.

5. Your Choices and Access Rights

SMS Opt-Out: You can opt-out of our SMS Program at any time by replying STOP to any message you receive.
Marketing Emails: You can unsubscribe from promotional emails using the link provided in the email footer.
Access and Correction: You may contact us to request access to the personal information we hold about you or to update any inaccuracies.

6. Changes to This Policy

We may update this Privacy Policy periodically. We will inform you of any material changes by posting the new policy on our website.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

POS Nexus Address: 901 Batavia Ave Ste 115, Batavia, IL 60510
Phone: (833) 870-2756
Email: sales@posnexus.com